【7-Day Cooling-off Period Policy (For Non-Face-to-Face Sales)】
We offer a 7-day cooling-off period for this product (FX automated trading tool/EA), which includes the date of purchase.
However, this policy shall only apply if the EA and its accompanying support services have not been commenced in any way.
【Cooling-off Period Eligibility Criteria】
The cooling-off period shall only apply if all of the following criteria are satisfied.
① No Receipt of the EA File or Configuration Information Whatsoever
Download of the EA file
Transmission of the EA file via email, LINE, etc.
Receipt of the setup manual and parameter information
If any of the above circumstances are met, the provision of the EA shall be deemed to have commenced, and the cooling-off period shall no longer apply.
② No Receipt of EA Installation Agency Services or Configuration Support via Zoom
All of the following shall be deemed as the commencement of service provision.
EA installation agency services via Zoom
Initial configuration and parameter adjustment
Explanation of position sizing and fund management
Individualized explanation of operation methods
The cooling-off period shall no longer be applicable once the Zoom installation agency service has been performed.
③ No Installation, Activation, or Verification of the EA Has Been Performed Whatsoever
Installation of the EA on MT4/MT5
Activation of the EA on either demo or live accounts
Backtesting and forward testing
Confirmation and modification of configuration values
If any of the above actions have been taken, the cooling-off period shall not apply.
④ No Trading Activity Has Occurred Whatsoever
If even one new position has been opened
※Profit or loss is not a consideration.
⑤ No Use of Individual Support via LINE, Email, or Other Channels
Individual inquiries regarding configuration and operation
Individual consultations regarding market conditions and trading operation decisions
※Excluding mass-distributed notifications and administrative communications.
【Cooling-off Period Application Method】
If you wish to invoke the cooling-off period, please contact our support desk within 7 days of the purchase date, clearly stating the following details.
Full Name
Registered Email Address
Order Number
Statement of Intent to Apply for the Cooling-off Period
※We may request you to submit documents verifying that the EA has not been received, installed, or used, if necessary.
【Major Cases Excluded from the Cooling-off Period】
In the following circumstances, the cooling-off period shall not apply even if within 7 days of purchase.
Where you have received the EA file or configuration information
Where you have received installation agency services or configuration support via Zoom
Where you have activated, verified, or used the EA for trading
Anxiety arising from market fluctuations, unrealized losses, or realized losses
Subjective reasons such as "the product is not as I expected" or "it seems too complicated"
【Refund Policy】
Refunds will be issued only if the cooling-off period application is approved, and the amount refunded will be the purchase price minus payment processing fees and administrative fees.
As a general rule, refunds will be processed within 14 business days after the application has been approved.
【Important Notes】
This EA is an investment tool that is not intended for trial use after purchase; its operation shall be commenced only after fully understanding the pre-purchase explanations and documentation.
EA installation agency services and initial configuration support provided via Zoom
shall be deemed as an act of commencing operation, i.e., the commencement of service provision.
If you have any concerns or questions, please be sure to consult us before receiving the EA or proceeding with the Zoom installation service.